We can now announce that from 2024 you will now be able to make use of our call back facility enabling you to hold your position in the queue without waiting on hold. This will be available on our appointment line (option 1) only.

Telephone automated callback system

What is a telephone callback system?
Automated callback is a feature of our telephone system that allows a caller to choose to be called back rather than wait on hold in the call queue. When a receptionist becomes available, the system will call you back and when you answer, you will be connected to the receptionist.

How Do I Request a Callback?

Requesting a call back is easy and will allow you to keep your position in the call queue without waiting on hold.
Call our reception team on 01246 296900.

You will be presented with several telephone options which you can choose from -

Press option 1 If you would like to book an appointment or speak with our reception team.
Press option 2 If you would like to speak to admin regarding insurance reports, referrals or other enquiries, please note this may be directed to an answer machine.
Press option 3 If you would like to speak to the Medicines order line

Only option 1 has the ability to register for an automated call back.

If you have selected option 1 you will be entered into the call queue and will be given instructions on how to log a call back.

When you have joined the call queue press 1 to register for a call back, you will then receive confirmation that your call back has been logged and will be able to end the call.

your position will now be held in the queue, when you reach position 1 our automated call system will ring you back and connect you with a member of our reception team.

Please remember if you have chosen a call back you will be in the queue from when you made the call if you call again the first call automatically gets canceled and the current call will be further back in the queue.

IMPORTANT -
• The callback system is not able to initiate a call back if your telephone number is anonymous or blocked.
• If you are unable to answer your telephone when the system is calling you back it will try again one more time after 1 minute.
• If your telephone or mobile goes to voicemail while we are calling you back because your mobile phone is switched off or not in signal range the receptionist will leave you a voicemail message instructing you to call us back at your next convenience.

We would like to welcome Dr Birkinshaw to the clinician team here at Oakhill, Dr Birkinshaw will be working Monday, Tuesday and Wednesdays as a salaried GP

I am sure our patients would like to join us in offering a warm welcome back to Dr Price who has returned from maternity leave

Any activity on Facebook or any other social media platform where patients of Oakhill Medical Practice post any derogatory comments about ANY Practice staff or the Practice in general we would like to bring your attantion to the following policy we have in place.

OMP78 - Patient Social Media Zero Tolerance Policy.pdf

If any such posts are brought to our attention this will be viewed as a potential breakdown in the Doctor / Patient relationship and may result in you being removed from our list. If any comments are abusive or extreme we reserve the right to immediately remove you from our list and / or involve the police.

You would not expect to read derogatory comments about your place of work or colleagues, nor do we.  

Please be mindful of what you intend to post, these comments not only affect the practice but the ALL the staff - we are a team.

In the first instance we advise that you contact the practice to discuss any issues you may have, before commencing an attack on a social media forum.

Oakhill Medical Practice are proud to announce that we are an Armed Forces Veteran Friendly accredited GP Practice.

If you are ex-forces, please let our staff or your GP know to help ensure you are getting the best possible care and treatment.

We have today - 17th April 2023  - A new salaried GP starting with us.

Dr Lizzie Williams has been a GP for 7 years and has today joined us at Oakhill Medical Practice.

her working days are Monday, Tuesday and Wednesdays

Speciality - Joint Injections

A DNA occurs when an appointment is not attended and the Patient has not contacted the Practice in advance to cancel it or where the cancellation is so late as to make it impossible to allocate that time to another Patient who needs treatment. This will also be noted on the patients record.

 Oakhill Medical Practice is committed to ensuring that the best possible service is provided to all Patients registered with the Practice.  As with many other GP surgeries we are experiencing a high level of demand for our services.  We understand that it can sometimes be difficult to get a routine appointment with a GP or Nurse however, one thing that makes this increasingly difficult to overcome is the problem of missed appointments ie DNAs.

It is disappointing when an appointment is not utilised, when a Patient does not turn up and has not contacted the Practice to cancel the appointment in order for it to be allocated to another patient.

Patient non-attendance at a booked appointment adversely impacts on Practice staff and other Patients in the following manner:

• The DNA Patient takes the appointment slot of another Patient who could have attended.
• Increases waiting times for appointments.
• The time and personnel required to follow-up and rebook DNA Patients diverts Practice staff from other duties and is therefore a waste of resources.

So far this year we have had a total of 211 patients who have NOT attended their appointment, any one of these appointments could have been with either a Doctor, Nurse or HCA or any other health care professional in our surgery who is seeing patients.

In order NOT to become one of our DNA statistics you could sign up to our text messaging appointment reminder: please contact the surgery on 01246 296900

Total DNA 2022.pdf